Especially in the field of image processing systems, which often require additional support due to their complexity, it is essential to work closely with customers. Tichawa takes a proactive approach by sharing its extensive experience and knowledge to enhance the success chances of its customers’ projects. In this blog post, CEO Nikolaus Tichawa discusses what sets customer service at Tichawa Vision apart.<\/p>\n\n\n\n
How important is good customer service for the success of Tichawa?<\/strong><\/p>\n\n\n\n We consistently find that customers need support when developing a specific CIS (Customer Imaging System). Image processing systems are extremely complex, and even with existing expertise, there is often a need for additional help to ensure the success of the endeavor. Good customer service is therefore indispensable. We share our long-standing experience and learning processes with our customers. We advise our clients in advance regarding avoidable mistakes. This doubles or triples the chances of our customers’ projects succeeding.<\/p>\n\n\n\n What makes Tichawa Vision’s customer service different from other companies?<\/strong><\/p>\n\n\n\n Tichawa conducts feasibility studies and creates test images before a project begins. This allows the responsible employee to provide their supervisor with solid evidence that the solution works\u2014eliminating lengthy preliminary work. While customers often take up to a year to assess the feasibility of a project, Tichawa completes this preliminary work in about 8\u201312 weeks. During this time, we gain valuable insights that accelerate project initiation and implementation.<\/p>\n\n\n\n \u201cFeasibility studies significantly shorten the preliminary phase, speeding up project start and execution.\u201d<\/strong><\/p>\n\n\n\n What is particularly important to you in dealing with customers?<\/strong><\/p>\n\n\n\n Honesty, fairness, and not making promises that cannot be kept are essential. Our goal is to find a common solution. We do not leave our customers hanging. The business relationship should work under all circumstances.<\/p>\n\n\n\n How has customer service changed over the years, and how do you respond to it?<\/strong><\/p>\n\n\n\n To create test images in a professional environment, we have established an imaging lab. We have continuously adapted and expanded this lab over the years. Here we conduct final inspections with appropriate configurations, and the customer receives a device that works perfectly right away.<\/p>\n\n\n\n \u201cThrough testing in our imaging lab, our customer receives a device back that works perfectly from the start.\u201d<\/strong><\/p>\n\n\n\n Best practice: Can you provide a specific example of successful customer service?<\/strong><\/p>\n\n\n\n In the automotive sector, we developed a “Shape from Shading” system for leather that also considers color information. This allowed our customer to solve all their issues at once. Generally speaking, we have very long product cycles; machines are used by customers for 20-30 years. We commit to providing our customers with compatible parts in the future as well.<\/p>\n\n\n\n \u201cWe delivered a part on the day my son was born\u2014and delivered another on his 18th birthday.\u201d<\/strong><\/p>\n\n\n\n Customer service as a key to success:<\/strong><\/p>\n\n\n\n Customer service is a critical success factor for Tichawa Vision. Especially in the complex world of image processing systems, close collaboration with customers is essential. Through a proactive approach based on years of experience, Tichawa lays the foundation for successful projects. A central difference from other companies lies in comprehensive preparation: feasibility studies and test images enable faster and more informed decision-making.<\/p>\n\n\n\n Would you like to learn more about our solutions and customer service? Please feel free to contact us\u2014we look forward to engaging with you!<\/p>\n\n\n\n